Frequently Asked Questions

Please click on your question below for more information. Don’t see what you’re looking for? Call our Box Office @ 616.459.2224 x201 to ask your specific question.

General Info

What is St. Cecilia Music Center?
Are you a church?
Is there a Lost + Found?
What are your hours of operation?


How do I get tickets to a concert?
I want to purchase tickets but don’t see the event on your website.
What happens if I lose my ticket?
What happens if the event is postponed or canceled?
What is the refund policy for tickets?
How do I pick up my tickets at will call?
Do you have a student ticket rate?
Is there a minimum age requirement for entry?

Concert Nights

What time do the doors open?
Where can I park?
Do you recommend any restaurants in the area?
Can I take photos or videos of a performance?
Is food or drink allowed in the auditorium?
Is there a coat check?
I need an accessible entrance. Where do I go?


How do I make a donation to  St. Cecilia Music Center?
Can I donate my piano to St. Cecilia Music Center?